Terms & Conditions
The Terms and Conditions apply to all reservations and contracts made on this website. It is very important to read them before making a reservation or hiring our services.
1. DEFINITIONS GOLDENS TRANSFERS
Is a public limited company under Portuguese law, with corporate identification number 518461041. “Client” is the person who pays for the Reservation or contracts our services. “Passengers” are all passengers whose name appears, or not, on the Reservation or Contract. "Booking Holder" is the passenger whose name appears first on the Booking, and is the person responsible for the purchase/booking.
"Mr.", "You", "Customer" is any passenger whose name appears on the Reservation. "GOLDENS TRANSFERS" is a professional service company owned by a travel agency that will perform the services of transfer, driver, car available, tours as well as premium services. "Reservation" is the reservation of transfer services (airport or door to door), private driver services, car at disposal, tours and premium services, carried out with us.
“Airport services (transfers), door-to-door services (transfers), driver services, vehicle at disposal and personalized tours” is any service provided by us for the transportation of passengers, in cities and intercity, nationally; with regard to chauffeur services, car available and airport transfers, also in Spanish territory (to and from Vigo, Madrid and Seville airports), as well as personalized tour services upon request and includes any other occasional/occasional or related service and still provided by us.
“Premium services” are services contracted under special and personalized conditions upon request for a quote.
"Transfer Voucher", "Booking Receipt", "Voucher" is the written confirmation of the Booking that we will send to you by email.
“Contract” means the Booking and these Terms and any other terms and conditions applicable to the Booking.
"Terms" means these terms and conditions.
"Site", "Sites" means the online website www.goldenstransfers.com or any other website operated by us.
“Customer Support” means the support provided by email - contact@goldenstransfers.com .
2. WHAT WE DO
We provide services of:
Airport transfers - transportation of passengers in light vehicles with up to 8 seats to and from airports in the national territory and in Spain to and from the airports of Vigo, Madrid, Seville; Passenger transport services with more than 8 seats and to other airports in Spain can be carried out upon request for a quote.
Door-to-door and intercity transfers - transportation of passengers in light vehicles with up to 8 seats, point to point and between cities, within the national territory; Door-to-door and intercity passenger transport services with more than 8 seats can be provided upon request for a quote. Driver and car service available - designed according to the customer's needs in vehicles with up to 8 seats and covering national and Spanish territory; Chauffeur service and cars with more than 8 seats can be provided upon request.
Customized Tours - Tailor-made tours upon request.
Premium Services - personalized transport services contracted under special conditions and upon request for a quote.
We can be reached by telephone (+351 960 404 768 or +351 960 129 652) and we operate through the following website www.goldenstransfers.com To provide our services, we are in the market as a Travel Agency that carries out professional work in the area of passenger transport (transfers) or as an agent with the capacity to offer tourist services, holding the appropriate licenses and authorizations required by national legislation that regulates this activity, RNAVT nr 12409, with the Safe & Clean seal (Turismo de Portugal).
Through its website, Goldens Transfers offers transfer and tour management services for individuals or groups.
Before ordering a service offered on our website, you must ensure that you have read and understood these terms as they will govern subsequent Contracts. By making a booking, you confirm that you have read these terms and have the legal capacity to accept them on your behalf and on behalf of all passengers.
3. ONLINE BOOKING PROCEDURE
The person making the booking must be 18 years of age or older and be responsible for following the online booking process, ensuring that all data is filled in correctly and completely until full payment is made.
When entering into a Contract with Aventuraaespera Ltda, the Company will carry out the necessary formalities to organize the requested services.
The contract becomes legally binding only after you receive your proof of transfer by email. Reservations must be made up to 24 hours before the day and time chosen for the execution of the services.
You must acknowledge receipt of all notices we send to you. However, if you do not confirm receipt of an email, the records on our email server will serve as proof of receipt.
Transfer receipts must be printed for presentation to the driver for inspection purposes. If the Reservation Holder does not present the Voucher, the Transfer Service may not be provided. Minors, under Portuguese law, may not purchase our services and parents, legal guardians or other persons responsible for them must contact us immediately if a minor makes a Reservation for a service, so that we can subsequently cancel the respective reservation.
Minors may travel with us only in the company of their legal guardians, and the company may refuse to transport minors if there is any suspicion of illegality.
4. PAYMENT
We accept the most commonly used payment methods, including credit cards, debit cards and PayPal, under the terms set out in the store on our website.
Prices are charged in euros, calculated per km and according to the type of service chosen, and the customer must visit the online store to hire our services.
5. RULES APPLICABLE TO SERVICES
The Transfer Voucher includes the destination/pickup address requested by you and the address of your accommodation, and the company is not responsible for fulfilling the contract if the data is incorrect, and there is no right to a refund of the amount paid.
If the starting point is a residence or hotel, the waiting time will be 15 minutes.
• For flight arrivals: the driver's waiting time will be 60 minutes;
• For arrivals at train and bus stations, the driver's waiting time will be 30 minutes;
• If the starting point is a residence or hotel, the waiting time will be 15 minutes.
Flight or train delays must be immediately communicated to Goldens Transfers so that the service can be carried out as contracted; In case of non-communication, the customer will not be able to claim reimbursement of the payment made, which will be retained by the company as damages.
In case of flight cancellation, the customer must immediately notify Goldens Transfers by telephone, so that the driver is immediately notified and a new time and/or date can be scheduled for the execution of the contracted services.
Any changes to these or other data must be communicated well in advance, 48 hours before the travel date, by sending an email to contact@goldenstransfers.com; If there is no communication regarding any changes, there will be no refund of the amounts paid.
The customer is responsible for any increase in the cost of the service resulting from the requested change, as well as for the addition of stops and increase in routes, the addition of stops can be requested by the driver at the time of the service.
It is also important to highlight that in the case of airport transfers, it is not the company's responsibility to know the time at which the customer must leave their accommodation, hotel or residence, and the customer must inform their exact location, address or complete address and preferably mention a reference to facilitate location.
6. CANCELLATIONS MADE BY YOU
Cancellation of any Contract must be made in writing, by email to our Customer Service (contact@goldenstransfers.com) You may cancel the Transfer Services separately or cancel a complete Booking; If we receive your cancellation request more than 48 hours before the scheduled pick-up time of the contracted Transfer Service, the amount paid for the respective Transfer will be refunded in full.
If you have to cancel after 48 hours from the agreed transfer time, you will be reimbursed 50% of the total agreed price, provided that this is duly justified.
No refund will be given for cancellations made less than 24 hours before the scheduled time of the Transfer Service you wish to cancel.
7. LAST MINUTE RESERVATIONS
Reservations must be made within 24 hours of the time and date of the chosen service, but in exceptional situations and upon request for availability and quote, Golden Transfers may accept the service.
8. CHILD/BABY SEATS
Local and national laws regarding the use of child and baby seats vary from country to country. However, all transfer operators will act in accordance with current legislation. If you are making a private booking, child/infant seats under 12 years old must be used for safety reasons. When making your reservation, you will have the option to reserve seats for children/infants.
The company is not responsible for the non-use of child/baby seats, the non-use of the safety restraint system or incorrect use.
If you wish to bring your child/baby seat and have booked a private transfer, we need to be informed before the trip. This is to ensure that the vehicle provided can accommodate the seat. Group services are usually performed in vans.
9. PRICE FOR CHILDREN
All children and babies count towards the vehicle occupancy, regardless of age, and must therefore be included in the total number of passengers at the time of booking.
10. WHEELCHAIRS AND RESERVATIONS FOR PASSENGERS WITH DISABILITIES
Regarding Transfer Services for passengers with some degree of disability who use our services, as we are not a company specialized in the transportation of people with physical disabilities, they must be able to board the vehicle alone or with the help of someone in their group. We only transport folding wheelchairs.
11. ADDITIONAL STOP
You will have the possibility to request additional stops, if you need to pick up or drop off keys, to shop for food or if your group is divided and has more than one accommodation address, among other reasons, the driver will charge a fee for extra time.
12. TRAVEL INSURANCE
We recommend that you take out travel insurance that suits your needs. Read the contract in detail and print the documentation to take with you when you travel. Comprehensive travel insurance will protect you against numerous eventualities that are beyond our control.
However, our vehicles are properly insured for passenger transport and tourism, accumulating insurance from Aventuraaespera Ltda for its entire structure and customers.
13. OUR LIABILITY
If we fail to comply with these Terms, we will only be liable for loss or damage suffered by you as a foreseeable consequence of our breach or negligence and only up to the amount of the fee you have paid. We will not be liable for any loss or damage that is not foreseeable or consequential. We shall not be liable for breaches that are not directly attributable to us, that have been caused by accident, force majeure event or by virtue of legal or administrative requirements.
We will not be liable for any incidents that may occur during the provision of the service, including illness, injury or death, unless caused by our negligence.
This means that, subject to these terms, we can accept liability if, for example, you suffer personal injury or death if your Transfer Service is not provided as agreed or proves deficient as a result of a fault by us, our staff or our employees - if you wish to make a claim, please note that it is your responsibility to prove that reasonable skill and care was not exercised in providing the contracted service.
Nothing in these Terms and Conditions excludes or limits: a). our liability to you for any death or personal injury resulting from our negligence; b) any other legal right as a consumer that cannot be excluded or limited.
14. FORCE MAJEURE
We will not be liable and will not pay any compensation where the performance of our obligations is prevented or affected, directly or indirectly or as a result of force majeure events or any circumstances beyond our control, including, but not limited to, extreme weather conditions, natural disasters, acts of terrorism, accidents suffered by third parties on the transfer route, police control, unusual levels of traffic.
15. CONTACT
Any contact related to changing reservation information must be made by email, through our website or even by telephone.
In the event of unavoidable changes to the contract, we will send an email to the address provided by you at the time of Booking, and the sending of such email will be deemed to have been received by you. The same system applies to all other warning emails we may send you. Therefore, it is essential that you confirm that the email address you provided is correct and that you will see your new emails at the time of the Transfer Service.
If your arrival flight is delayed or has been diverted to a different airport, station or port, we will reschedule the Transfer Service and pick you up at the new arrival time, subject to availability. If there is no availability, you will be refunded 50% of the amount paid. We apply the IATA definition of flight delays to these terms.
If for any reason you are not at the collection point within a reasonable time after the collection time stated on your Voucher, the Carrier or our Customer Service team will attempt to contact you using the mobile number provided.
If we are unable to contact you because you did not provide a working mobile phone number at the time of booking, have a weak or non-existent connection or network, have no signal, have disabled voice messaging or did not answer the call, the service will not be provided, Goldens Transfers will be immediately released from its obligations and you will not be entitled to any refund.
16. TRANSPORTATION SERVICES - ADDITIONAL RULES
Drivers must be at the collection point 5 minutes before the scheduled time; At the airports, in the arrivals area, there will be a Goldens Transfers representative holding a sign with the customer's name.
If you are unable to locate the driver for your private transfer, it is the customer's responsibility to contact us by telephone. If you do not call the Golden Transfers number, we will not be able to provide the service and there will be no refund. If your transfer driver is unable to locate you, a member of our customer service team will call the mobile number provided in your booking.
17. BAGGAGE ALLOWANCE / CAPACITY
For transfer services, each passenger is entitled to 1 suitcase or bag and 1 carry-on bag, such as small purses and backpacks. All pieces of luggage must be securely labeled with the owner's name and destination address. We will not be held responsible for lost luggage that has not been properly tagged.
Private transport vehicles have capacity for at least 1 suitcase or bag per seated passenger. All baggage must be declared at the time of booking. Smaller items that fit at the passenger's feet, such as camera bags or shoulder bags, do not need to be declared. The Passenger will be responsible for all costs incurred in the event of using additional vehicles to transport undeclared excess baggage.
Your acceptance of the proposed Contract and its Terms and Conditions is deemed to be your tacit agreement that, in no event, you will include in your Baggage, or carry with you, any object that violates the law of the country where the transfer will take place (firearms, etc.), nor objects that could be harmful to third parties, nor any object of excessive size, weight, fragility or perishability. Animals are allowed as long as they are previously requested to Goldens Transfers via email contact@goldenstransfers.com and are stored in 35L/40C/26cm high containers and the material must be resistant, washable, easy to disinfect and watertight, in order to avoid soiling the transport vehicle, presented in health and hygiene conditions, as stipulated in Ordinance 968/2009 of the Ministry of Agriculture and Development.
18. CUSTOMER RESPONSIBILITY
By entering into this Contract you implicitly declare that you are of legal age and in full exercise of your civil capacity. You are aware of the scope of the services that are the subject of this contract, the information about us mentioned above and the content of these Terms and Conditions.
The services to be provided are in accordance with the details specified in the Transfer Receipt sent by email. It is your responsibility to provide, at the time of booking, correct and complete addresses of the pick-up and destination points. It is your responsibility to print and verify the accuracy of the Transfer Receipt. If the data on the Transfer Receipt is incorrect, you must immediately contact Customer Service to correct it. Special care must be taken when completing the reservation to ensure that all mandatory fields, marked with an asterisk (*), have been completed correctly.
We will not be held responsible for reservations made that are physically or legally impossible to make, and the customer will not be refunded for such reservations.
It is the customer's responsibility to carry all necessary documentation to cross borders if necessary. We hereby disclaim any liability and refuse to incur any additional expenses arising from the absence of such documents or from failure to comply with customs, police, tax or administrative regulations of the countries into which it is necessary to enter. The Transfer Voucher does not constitute a valid document for obtaining entry visas.
In the event that we have to pay a deposit or fine to the Authorities of other countries as a result of your failure to comply with the laws, regulations or other requirements applicable to travel in the countries you wish to enter, exit or pass through, you will be liable for the amount that Goldens Transfers has paid until you provide us with proof of reimbursement of such fines, expenses, etc.
We reserve the right and hereby authorize ourselves to charge your credit or debit card for any damage caused to the transfer vehicle (including but not limited to specialist cleaning) or for any items missing upon departure.
We reserve the right not to accept future Bookings in the event of serious or repeated incidents involving any Customer.
19. RIGHT OF ADMISSION / USER CONDUCT
By entering into this contract, you tacitly grant us the right to refuse to transport any passenger who, in the driver's discretion, may be under the influence of alcohol or drugs or behaving in a manner that may be considered dangerous to the driver of the vehicle, other passengers or to himself.
It is not permitted to carry alcoholic beverages on board for consumption. This prohibition also extends to narcotics.
Smoking is prohibited inside or near vehicles.
Eating inside the vehicle is not permitted.
20. COMPLAINTS
If the service provided by Aventuraaespera Ltda does not meet your expectations, you must immediately report it to our Customer Service and, if possible, when the problem occurs.
Complaints received after the completion of the transport service, which were not brought to our attention during transport, will not be accepted, as we were not allowed to intervene or provide assistance. Our contact details are included on the Transfer Voucher.
Written complaints must be received no later than 28 days after the date on which the service was performed and sent by email to contact@goldenstransfers.com If you wish to report a problem with our online booking process or with our Customer Service, please also send your complaint to contact@goldenstransfers.com .
21. APPLICABLE LAW AND JURISDICTION
These General Conditions are governed by current Portuguese legislation.
The resolution of any dispute that may arise between you and Goldens Transfers will be subject to Portuguese jurisdiction in the Judicial Court of Faro, District of Faro.
The invalidity or unenforceability of any provision of these Terms will not affect the validity or enforceability of any other provisions of these Terms, which will remain in full force and effect.